To fulfill orders and make your experience lightning-fast, we gather the following data:

• Account Details: Your name, active mobile number, and email address specified during profile completion.
• Delivery Addresses: Location markers, exact door numbers, and landmarks to assure accurate delivery.
• Device Information: OS version, device identifiers (IP, screen dimensions), and app event telemetry logs.
• Order & Transaction Records: Purchased items, active/past carts, payment mode logs, and billing logs.

Your data helps us process orders and improve services. We use it to:

• Process checkout requests and route them to our nearest stores.
• Coordinate with delivery riders and relay real-time status notifications.
• Provide live helpdesk support and handle refunds if items are missing or damaged.
• Detect malicious behaviors, prevent payment fraud, and secure user accounts.

We value your privacy like our own. We do not sell your personal data. Your information is only shared under strict data secrecy parameters with:

• Delivery Partners & Store Owners: Specifically limited to address, phone number, and order item list for delivery purposes.
• Payment Processing Partners: Encrypted integrations to securely process card payments, UPI, and online banking.
• Legal Compliance: Only when requested by regulatory authorities or standard legal warrants under Indian IT Law.

You can switch off location permissions via your device settings anytime. However, manually specifying your street address is required to place successful orders if location settings are switched off.

We incorporate commercial-grade cryptographic protection mechanisms (including secure HTTPS APIs and end-to-end data sanitization) to guard your data. Your data is stored within certified cloud databases in India. While we strive to implement robust safeguards, no electronic storage system is 100% immune, and we urge you to keep your verification OTPs private.

As a ZappGo user, you have complete control over your personal data:

• Update Details: You can modify your name, email, and addresses directly inside your Profile settings.
• Right to be Forgotten (Account Deletion): You can completely erase your profile, order history, and registered addresses. Delete Account Now

Have questions or need to raise grievance reports under DPDP rules? Contact our dedicated support team directly: