Privacy Policy
This Privacy Policy explains how ZappGo collects, uses, shares, and protects your information when you use our app and website.
1. Information We Collect
We may collect information such as your name, phone number, delivery address, location (with your permission), and order details. We may also collect device and usage information such as device identifiers, app events, and IP address for security and troubleshooting.
2. How We Use Information
We use your information to provide and improve our services, process orders, enable deliveries, communicate order updates, provide customer support, prevent fraud, and comply with legal obligations.
3. Sharing of Information
We may share information with service providers to operate our platform (for example, payment processing, mapping/location services, and delivery operations). We do not sell your personal information.
4. Location Data
If you allow location access, we use it to find nearby service areas and improve delivery accuracy. You can disable location permissions anytime from your device settings.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements.
7. Your Choices
You may review and update your profile details. You can request account deletion through the app/website account options. You can also control permissions such as location through your device settings.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the services after updates means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us via the support options in the app or through the contact information available on the website.