Terms & Conditions
These Terms & Conditions govern your use of the ZappGo website/app and services. By using our services, you agree to these terms.
1. Service
ZappGo provides ordering and delivery of groceries and daily essentials through partner stores subject to availability, service area, and operational constraints.
2. Account & Eligibility
You are responsible for maintaining the confidentiality of your account. You must provide accurate information and keep it updated.
3. Pricing & Payments
Prices may vary by store, location, offers, and availability. You agree to pay the total amount shown at checkout, including applicable taxes and fees.
4. Delivery
Delivery times are estimates and may be affected by traffic, weather, store preparation time, and other factors. We will make reasonable efforts to deliver your order.
5. Returns/Refunds
Refunds/returns are subject to the Cancellation & Refund Policy and product condition guidelines. Certain items may be non-returnable.
6. Prohibited Use
You agree not to misuse the service, attempt unauthorized access, disrupt operations, or engage in fraudulent activities.
7. Changes
We may update these terms from time to time. Continued usage after updates constitutes acceptance of the updated terms.
8. Contact
For support or questions, please contact us through the Help Center in the app or via the contact information provided on the website.